October 19, 2005
Banks - You gotta love them - Not
My bank keeps putting 'secret' fees on my checking account. Very hard to find anyone that actually KNOWS why those fees are there! Here is an excerpt from their online chat service.
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Welcome to an online chat session at Bank of America. Please hold while we connect you to the next available Bank of America Account Specialist. Your chat may be monitored and recorded for quality purposes. You are number 1 in a queue of 1. Thank you for your patience.
You are now chatting with Carlos . Welcome to Bank of America. How can I help you complete your online checking or savings application today?
You: I need to see the COMPLETE rates and fees if possible for the regular account type.
Carlos : Good morning. In order to better assist you could I ask you a few questions geared towards your savings goals?
You: Including charges associated with using quicken
You: no i only want to see the rates and fees.
Carlos : I sincerely apologize; however, at this time via our Live Chat, we specialize only in opening new checking and savings accounts online.
Carlos :
Carlos : In order to better assist you with your inquiry, please contact our Customer Service specialists at 1.800.432.1000 we are available from 7AM to 10PM
Carlos : Or pleaser visit one of our banking centers for all of the available options.
Carlos : Please click this link to view the savings accounts offered online.
Carlos : Would you like to open a one of these accounts online today?
You: i can't open a new checking without seeing the rates and fees. how can i open a new checking if i don't know all of your hidden charges?
You: your web site does not have the complete listing of all the different fees associated with an account. can you point me to that.
Carlos : Do you mind if I ask you a few questions to determine the best account for you with none or little maintenance fees?
You: I would like you to show me the rates and fees ONLY for the regular account type and no other choices.
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I gave up at this point! Yikes.
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Welcome to an online chat session at Bank of America. Please hold while we connect you to the next available Bank of America Account Specialist. Your chat may be monitored and recorded for quality purposes. You are number 1 in a queue of 1. Thank you for your patience.
You are now chatting with Carlos . Welcome to Bank of America. How can I help you complete your online checking or savings application today?
You: I need to see the COMPLETE rates and fees if possible for the regular account type.
Carlos : Good morning. In order to better assist you could I ask you a few questions geared towards your savings goals?
You: Including charges associated with using quicken
You: no i only want to see the rates and fees.
Carlos : I sincerely apologize; however, at this time via our Live Chat, we specialize only in opening new checking and savings accounts online.
Carlos :
Carlos : In order to better assist you with your inquiry, please contact our Customer Service specialists at 1.800.432.1000 we are available from 7AM to 10PM
Carlos : Or pleaser visit one of our banking centers for all of the available options.
Carlos : Please click this link to view the savings accounts offered online.
Carlos : Would you like to open a one of these accounts online today?
You: i can't open a new checking without seeing the rates and fees. how can i open a new checking if i don't know all of your hidden charges?
You: your web site does not have the complete listing of all the different fees associated with an account. can you point me to that.
Carlos : Do you mind if I ask you a few questions to determine the best account for you with none or little maintenance fees?
You: I would like you to show me the rates and fees ONLY for the regular account type and no other choices.
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I gave up at this point! Yikes.
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